Knowledge Base

Categories (4)

Email & Calendaring

Information to help related to Email, Calendaring, Email Distribution Lists, and Email Groups.
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Printing

Printing information and related services such as scan, fax, copy.
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Security

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Public Facing Articles

This category includes helpful guides and resources for using technology services and tools at the university. You’ll find articles that explain how to set up, access, and troubleshoot common systems such as campus Wi-Fi, email, accounts, software, and classroom technology.

Our goal is to make it easy for you to find answers, solve problems, and get the most out of the technology available to you as a student, faculty, or staff member.
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Articles (1)

CTS Field Technician Expectations and Operational Directives.

This article defines the operational expectations, escalation procedures, and service boundaries for Field Technicians on the Endpoint Management team within Campus Technology Services (CTS) at the University of Central Missouri (UCM). Field Techs are critical to maintaining a reliable technology environment by supporting UCM-owned equipment and executing assigned tasks with precision and accountability.