This KB will run you through how to get stubborn machines to ESET 12.x
- First, while logged on normally, download the esetuninstaller.exe: LINK to the PC (or a thumb drive you'll put into the PC)
- Next you'll want to boot into Safe Mode. Click on Start, then click on Power. Hold down the Shift Key and then Click Restart. When the computer restarts you'll get a blue screen and select the Troubleshoot option. On the next screen select Advanced options. On the third screen select Startup Settings then Click Restart. When it restarts you'll be presented with a list, select 5) Safe Mode with networking. Log in to the PC.
- Run the esetuninstaller.exe. You'll need to say yes to continue a few times in the process. It will show you a list of ESET products that are installed (normally 2, possibly 1, probably not 3). Press 1 to uninstall the first entry, when it's done press 1 again to uninstall the remaining entry.
- When all entries are gone, reboot.
- In BigFix Console run the task "Install ESET Cloud - Apr 30 2025" against the PC you manually removed ESET from.