After a ticket has been created, view the new ticket and confirm the email identifying devices to be disabled has been added and check that the Tech - Add asset to ticket task has been completed
To record device history that may be valuable, start a Word document titled, “Disable Chromebooks TD xxxxxx”
The tasks below must be performed by a user with Administrator rights to the Google Admin Console
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Find the device to disable in admin.google.com under Devices - Chrome - Devices - Checkout Chromebooks - Devices by searching for either asset tag or serial number
Note - the default filter is set to only view devices with Status: Provisioned; adjust as necessary
Click the Serial number for the device to view details
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Under General - Systems and activity, click “View recent users & activity” and copy and paste entries in the General tab under Users and then Activity into the Word document under a heading for that device
Note - this only shows the last 28 days of active information, so it could be important if a devices goes missing and doesn’t connect for a while to show the last user and location
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Click Network and copy and paste the “Network status” information into the Word document
Note - this shows the last IP and connection information if within the last 28 days, otherwise, only the last known IP is listed
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| Click DISABLE in the left-hand menu window showing the device Serial Number |
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In the window that pops up, select “Disable With Lock Screen to block any use of the device until it's enabled again" then click Disable in the lower right
The other option - Disable With Factory Reset to block any use of the device and remove all data including user profiles, device policies, and enrollment data - would be for devices known/reported stolen containing user data
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| The device status will change from “Provisioned” to “Disabled” |
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Repeat for each device in the ticket
Attach the Word document with the connection data to the TeamDynamix ticket
Notify the requester that the devices have been disabled
Note - In The Google Admin Console, the message a user sees on disabled devices is in Devices - Chrome - Settings - Checkout Chromebooks - Device Settings - Disabled device return instructions
(Currently: “This device must be returned to James Kirkpatrick Library (660-543-4154) on the campus of the University of Central Missouri.”)