TSC Computer Lending Procedure

When laptops are being checked out through the TSC, please use the following procedure:

1. Create a Hardware Modify ticket for the checkout.
2. Inform the individual borrowing the laptop that their department's budget will be charged for a replacement charging cord if the cord is not returned with the laptop.
3. Notify the technician responsible for checking out the laptop on behalf of a user that they will be held accountable for the return of the charging cord. Failure to return it may result in a performance concern during their evaluation.
4. If the checkout is required for a day or two, place the ticket in a "waiting on user" status until the specified return date. On that day, follow up with the user to either extend the checkout period or remind them to return the laptop and cord.
5. If the checkout is needed for an extended period, schedule the ticket for "waiting on user" status 30 days from the initial checkout date to reassess the need for an extension beyond 30 days.
6. Once the laptop and cord are returned, re-initiate the ticket and confirm that the charging cord is included. If the cord is missing, obtain the budget number of the department that checked it out so that a charge-back can be processed for the replacement cost.
7. When we accumulate one or two laptops without charging cords, it will be necessary to order replacements.

This version clarifies the steps in the process and provides a smoother flow of information.