Use this form to request an UPDATE to an existing line, including voice mail and PIN resets, or request an upgrade to cell phones. Below is additional helpful information about desk and cell phones. Do not use this request to request a new line of service. Choose "Request a New Phone" for a new line.
Services
This service will be used to request an update to the owner of a phone, line labels, location of the phone due to a move to a new office/location, budget number, and/or the department contact for the phone. You can also use this form for the following desk phone options:
- Request a voice mail PIN reset;
- Adding/removing a secondary line;
- Change a phone setting (ring/not ring);
- Change or add a hunt group; and,
- Questions about voice mail to email including removal of voice mail to email.
Voice Mail
Please keep in mind when submitting a service request for voice mail, the following items are required when submitting your request:
- Username (NID) of person assigned to the phone;
- Phone number
In addition, it is helpful to have the MAC address of the desk phone. If requesting to remove voice mail or clear out voice mails from an inbox, manager or supervisor approval must be received by Office of Technology. You may include a copy of the email authorizing approval in the service request.
Phone Update
Updating a phone, including changing the owner of a phone, line label, location due to an office move, budget number associated to the phone, or departmental contact for the phone, must include the following items in the service request:
- MAC address;
- Phone number; and,
- Change needed (owner, line label, location, budget number, departmental name/contact*).
If a 'mask' is desired for a phone line, manager or supervisor approval must be obtained and included in the request.
* If a department name change has taken place, we must have the new location (building name and room number), budget number to which the phone is associated and new department name. This can be done with one request for several phones.
Single number reach
Single number reach is a service in which users can choose to enable the ability to be reached via a single UCM office phone number that rings on both their office desk phone and their mobile phone, simultaneously. Mobile users can pick up an incoming call on either of their desk or mobile phones. Time of day scheduling can be applied to this service.
Hunt Group/ Auto Attendant
A hunt group is a form of phone automation that allows calls to ring on multiple lines until someone is available to answer. If all users are busy and cannot take the call, it will then be routed to voice mail.
If you need to create a hunt group, director approval is needed to establish it. A consultation will take place to determine the flow of calls and the phone numbers involved.
If you need to make a change to a hunt group, the following items must be included in the request:
- Phone number(s) that are impacted;
- Director approval for the change.
An auto attendant is a system that allows incoming calls to be transferred to various extensions depending on the nature of the call and the callers selection.
If you need to create an auto attendant for your department, director approval is needed to establish it. A consultation will take place to determine how calls should be handled. A script will also need to be created of options from which callers will make choices.
If you need to change an auto attendant, the request must include particulars with regard to date and time of change, information related to a script change, if applicable, and any changes to the options.
If your phone is not working properly, are unable to receive or make calls, don't have a dial tone, etc., please contact the Technology Support Center at 660.543.4357 or email tsc@ucmo.edu for assistance.